PatientSafe demonstrates the ability to unify communication with workflow across the healthcare enterprise; rates* above market average for alarm capabilities, EMR integration, and notification of critical lab results

SAN DIEGO–(BUSINESS WIRE)–PatientSafe Solutions, a leader in clinical mobility solutions for healthcare enterprises, today announced its positive rating as one of the strongest platform options for care team communication in the 2016 KLAS Secure Communication Report. The report draws on input from more than 200 organizations leveraging secure communication technology and examines which solutions are having the biggest impact on care team communication, levels of user adoption, and the key building blocks for a complete platform.

“Our solution’s deep enterprise-wide communication deployments and positive patient identification capabilities (PPID) allow users to quickly and easily engage the full care team, which is vital for timely and effective care delivery”

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Customers of PatientSafe Solutions were asked to rate the company’s PatientTouch® Communications solution, which delivers secure messaging, voice and alerts in a single app on any device. Findings from the report rate the solution a 7.9* out of 9 for the company’s ability to have a positive impact on care team communication. Customers of PatientSafe Solutions noted that the high level of impact is possible because of the company’s ability to integrate deeply with existing clinical workflow modules, such as specimen collection and medication administration. Some of the company’s differentiated capabilities in improving communication across the enterprise are highlighted throughout the KLAS report:

  • Customer Satisfaction Of the customers interviewed for this report, 100%* noted that they would buy PatientTouch Communications again. In addition, 100%* of customers also noted that PatientSafe Solutions was part of their organization’s long-term plans. As a limited data vendor, PatientSafe Solutions was the only platform vendor to receive 100% satisfaction in both areas.
  • Capabilities Across the Enterprise – PatientSafe Solutions was highly rated for deep, enterprise-wide, organizational adoption by customers that were interviewed. The context-driven clinical mobility platform improves reliability and efficiency for all users across an organization by unifying communication with workflow.
  • Functionality – The company rated above the market average in four major functionality areas. When interviewed about functionality, customers celebrated PatientTouch Communications for its desktop messaging and user interface, image sharing capabilities, mass notifications and secure chat rooms.
  • Alerts – PatientSafe Solutions is noted for its call-escalation capabilities and the ability for users to redirect messages that haven’t been addressed, allowing the right clinical data on the right patient to be sent to the right care team member at the right time.

“KLAS has identified several key elements that must be in place to ensure maximum impact of secure communications within the healthcare enterprise, including strong interfaces, robust functionality, and an ability to meet the needs of a variety of healthcare end users. Our rating in this report confirms that we do in fact have it all – and more,” said Si Luo, CEO, PatientSafe Solutions. “This is also the first year that KLAS has made an effort to differentiate the various secure communications vendors by dividing them into ‘platform’ and ‘basic’ categories. We’re thrilled to see that in the newly designated platform category, we are succeeding and providing a vision for clinical mobility. Our rating in this report is a testament our commitment to our partners’ success, and our knowledge of how to make deployments successful.”

“Our solution’s deep enterprise-wide communication deployments and positive patient identification capabilities (PPID) allow users to quickly and easily engage the full care team, which is vital for timely and effective care delivery,” said Cheryl D. Parker, PhD, RN-BC, FHIMSS, CNIO, PatientSafe Solutions. “Our clinical workflow experience enables us to create strong integration between our messaging solution and multiple EMRs, giving our users easy access to patient data. The contextually-relevant information, available at every point of care, is what sets us apart from all other platform vendors.”

*KLAS Konfidence is a measure of sample size. PatientSafe was included in KLAS’ “Below Konfidence category” for platform vendors because fewer than 15 interviews were conducted.

About PatientSafe Solutions

PatientSafe Solutions (San Diego, California) obsesses over the experience of care to help care teams communicate and work together reliably and efficiently. PatientSafe delivers measurable safety and quality improvements through a mobile platform that extends an organization’s EHR, clinical, and communication infrastructure and fits seamlessly into care team workflows. The company’s context-driven PatientTouch® platform unifies communication with workflow by consolidating text, talk, alerts, EMR data, clinical workflows and customizable care interventions, all in one mobile app, on one device. For more than a decade, PatientTouch has helped clinicians both in and outside the hospital streamline care delivery, increase quality and lower costs. For more information, please visit the company’s website at

About KLAS

KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter at


Carolyn Edwards, 615-760-3681